FREQUENTLY ASKED QUESTIONS

Can I shower with my jewelry on?

Yes. All our jewelry is water-resistant, so you can bathe, shower, or swim with it without worry. Thanks to its high-resistance PVD coating, it maintains its color and shine even with daily use.

Can I exercise with my jewelry on?

Of course. Aura Maya jewelry is sweat and water resistant, and designed to fit your active lifestyle. Cardio sessions, yoga, Pilates, or CrossFit... you can wear your pieces without worrying about them tarnishing or fading.

Is it safe to use them in chlorine and salt water?

Yes. Our jewelry is made to withstand it. High-quality stainless steel and PVD coating ensure your pieces retain their shine even when exposed to chlorine or seawater.

How do you keep jewelry from tarnishing?

We use premium stainless steel plated with 18k gold using a process called Physical Vapor Deposition (PVD). This advanced technique creates a coating up to ten times more resistant than conventional plating. The result: a durable, resistant finish with permanent shine — jewelry made to accompany you 24/7.

Do you offer a warranty?

Yes. All our jewelry comes with a lifetime warranty on color. If you ever notice a loss of tone or abnormal wear of the plating, simply contact us and we will replace the piece at no additional cost. Your satisfaction and trust are an essential part of our promise.

What materials are the jewels made of?

Our pieces are made with 316L stainless steel—a hypoallergenic, strong, and durable material—and coated with 18-karat gold using PVD plating. You will also find collections in gold-plated 925 sterling silver, carefully crafted to maintain their shine and durability.

Are they hypoallergenic?

Yes. All our jewelry is nickel and lead-free, making it safe for sensitive skin. It does not cause irritation, itching, or skin discoloration.

How can I take care of my jewelry?

Although our jewelry is water-resistant, we always recommend caring for it as a special piece:

  • Store them in their individual case or pouch to prevent scratching.
  • Clean occasionally with a soft cloth or microfiber chamois.
  • Avoid contact with perfumes, creams, or abrasive products to prolong their shine.

Can I sleep with my jewelry on?

Yes. Our pieces are designed to be worn 24/7. Still, if you prefer to keep them in perfect condition for longer, you can remove them for sleeping or high-impact sports.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other local methods available depending on your country, such as payment gateways or bank transfers. Check the current options at checkout.

Can I pay in installments or with interest-free monthly payments?

In some countries and on some platforms, we offer interest-free or installment payment options through partner providers. You'll be able to see available promotions during the checkout process.

Do you ship internationally?

Yes. We ship to various countries using certified carriers. Shipping costs and delivery times may vary depending on the destination. For details, please visit our Shipping Policy section.

Will I have to pay customs duties when I receive my order?

No. All taxes and import duties are included in the final price you see at checkout. There will be no additional charges upon delivery — your aura maya order will arrive seamlessly, directly to your door.

How long will my order take to arrive?

Delivery times vary by country and selected shipping method. You can check estimated times in our Shipping Policy or at checkout. Once shipped, you will receive an email with the tracking number to follow your order.

Can I return or exchange a product?

Yes. You can request an exchange or return within the period established in our Return and Refund Policies. The product must be unused, in its original packaging, and with its labels intact. Consult your country's specific policy before making the return.